Terms and Conditions

Bookings and Cancellations

Due to farm tours and pony rides being held outdoors, weather can effect the tours – Glencoe on Branxholm Farm reserves the right to cancel or postpone any tour. 

Should a tour or pony ride be cancelled by staff due to weather, a full refund or voucher will be offered.


A tour booking is not confirmed until we have received payment in full. Bookings may be made via our website, or via a phonecall to the farm at 0403 593 097.

Your booking is a non-refundable purchase and is for a specific time and date. 


Changes to the date and / or time of your booking will only be considered if received 48 hours / 2 full days before the confirmed booking. Please call 0403 593 097.

General

All participants must complete and sign the disclaimer paperwork prior to admittance to Glencoe on Branxholm Farm. 


Minors under the age of 18 must have a Parent/Guardian complete the disclaimer paperwork and sign on their behalf prior to admittance to Glencoe on Branxholm Farm. 

A Parent/Guardian must accompany all Children under 16 years old.


Maximum rider weight for pony rides shall not exceed 35KG. Staff may refuse pony rides at their discretion – if a prepaid pony ride is refused, a refund will be issued. 


Alcohol or drugs are not to be consumed on the property at Glencoe on Branxholm Farm, or before attending. Any medical conditions that may adversely affect you during your attendance must be fully disclosed.


Management and Staff of Glencoe on Branxholm reserve the right to refuse entry to our farm at any time at their own discretion and without explanation.